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Last Updated: 21/04/2025
At Gloval Tech Mind, we aim to provide transparent, fair, and customer-friendly policies regarding cancellations and refunds. We understand that plans change, and we’re here to work with you to ensure the process is clear and respectful for both parties.
You may request to cancel a service by contacting us via email at [Insert Email]. Please review the conditions below:
Project-Based Services (e.g., software development, design, consulting):
Cancellations must be made in writing before project execution or within the agreed planning stage.
If work has already commenced, you may be charged for the portion of work completed up to the date of cancellation.
Monthly/Recurring Services (e.g., maintenance, hosting, subscriptions):
You may cancel anytime with a minimum of 15 days’ notice before the next billing cycle.
Services will remain active until the end of the current paid term.
Refunds are handled based on the type of service and the work completed:
Non-Refundable Cases:
If a significant portion of the work has already been delivered.
If the project was delayed due to client inaction (e.g., not providing content, approvals, or feedback).
Fees paid for consultations, planning, or administrative setup are non-refundable.
Partial Refunds:
May be issued for project-based services if cancellation occurs early and limited work has been completed.
Refund amounts will be calculated after deducting labor, resources, and admin fees.
Full Refunds:
Will be considered only if the service has not been started or if cancellation is made within 24 hours of placing an order, and no resources have been allocated yet.
If you’re not satisfied with the outcome of a cancellation or refund request, we encourage open communication. Please contact us directly at [Insert Email] so we can review the situation and work toward a fair resolution.
Gloval Tech Mind reserves the right to update or modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on our website. We recommend reviewing this page regularly for the latest information.