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Last Updated: 21/04/2025
At Gloval Tech Mind, we are committed to delivering our services and products in the most efficient, secure, and timely manner possible. Whether you’re receiving a digital solution, software package, or a physical product (if applicable), our goal is to ensure a smooth and transparent delivery experience.
For most of our clients, service delivery is digital and includes:
Project Files & Assets: Delivered via secure email, cloud-based file sharing, or through our project management platform.
Software & Credentials: Provided through encrypted email links or secure client portals.
Timeline: Delivery timelines are communicated during the project onboarding phase and may vary based on the scope of work and client response times.
If you don’t receive your digital assets within the expected timeline, please contact us immediately at [Insert Email].
In select cases, we may ship physical items such as hardware components, pre-configured devices, or branded merchandise. Our policy for these deliveries includes:
Shipping Coverage: Available across selected regions—please confirm availability with us prior to ordering.
Shipping Timeframe: Orders are typically processed within 2–5 business days. Delivery time may range between 5–10 business days depending on the location and courier service.
Tracking Information: A tracking ID will be shared with you once the order is dispatched.
Shipping Fees: Applicable fees will be outlined during invoicing or prior to purchase confirmation.
While we aim to deliver everything on time, delays may occasionally occur due to:
External courier issues
Incomplete or incorrect shipping information
Technical disruptions or force majeure events
In such cases, we will notify you promptly and work to resolve the issue as quickly as possible.
If your digital or physical delivery does not arrive within the specified timeframe:
Digital Services: Please reach out within 48 hours of the expected delivery date so we can resend or troubleshoot the issue.
Physical Shipments: Report any lost or damaged packages within 7 days of delivery (or expected delivery) for investigation and resolution.